FAQ's

We understand customers may have questions before or after placing an order. Below are the most common queries along with clear and simple answers.

1. Do you offer free shipping?

Yes. Female Look provides 100% Free Shipping on all orders across India, with no minimum order value.

2. How long does delivery take?

Delivery time varies by location.

  • Metro Cities: 4–7 working days

  • Non-Metro / Tier-2 / Tier-3 Cities: 5–9 working days

  • Remote Locations: 7–12 working days

(These are estimated timelines and may vary depending on courier partners.)

3. How can I track my order?

Once your order is shipped, you will receive a tracking ID via email.
You can use this ID to follow your parcel's journey on the courier partner’s tracking page.

4. Do you offer Cash on Delivery (COD)?

If your store supports COD, answer like this:
“Yes, COD is available for selected pincodes.”

If not, answer like this:
“At the moment, we do not offer COD. All orders must be prepaid.”

(You tell me which version you want, and I'll adjust it.)

5. How do I request a return or exchange?

You can request a return or exchange within 7–10 days of delivery, provided the product is unused and in original condition.

To raise a request, email us at:
femaleshopin@gmail.com
Include your Order Number, Name, Product Photos (if damaged), and reason.

6. What items are not eligible for return?

For hygiene and safety, we do not accept returns on:

  • Innerwear

  • Lingerie

  • Accessories

  • Beauty or personal-care items

  • Items marked as “Non-Returnable”

  • Clearance or final sale products

7. When will I receive my refund?

Refunds are processed after the returned item passes our quality check.

  • QC Time: 2–4 working days

  • Refund to bank/wallet: 5–7 working days (may vary by bank)

8. Are return shipping charges free?

Return pickup is free only if:

  • Wrong product delivered

  • Damaged product received

  • Manufacturing defect

For all other cases (like size issues or customer choice), return shipping may apply depending on policy.

9. Can I cancel my order?

Orders can be cancelled before they are shipped.
Once dispatched, cancellation is not possible.

To cancel, email us at:
femaleshopin@gmail.com

10. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect product:

  1. Do not use the item

  2. Take clear photos

  3. Email us immediately at femaleshopin@gmail.com

We will provide a replacement or refund after verification.

11. Do you ship internationally?

No. Female Look currently delivers only within India.

12. What if my address or phone number is wrong?

Providing incorrect details may cause delivery failure.
Please check your address and contact details carefully before placing the order.
Female Look is not responsible for delays caused by incorrect information.

13. How can I contact customer support?

For any help or queries, contact us at:
Email: femaleshopin@gmail.com
Address: Female Look, Pondicherry University, Chinna Kalapet, 605014 Kalapet, Puducherry, India

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM